Ordering Merchandise; Making Payments & Shipping

Lamp Orders:

Orders may be placed by Email or by our phone number - 517-741-7383 or USPS mail

Payment Methods:

Methods of payment accepted are 1) Personal Checks, which requires a 1O-day clearing period before lamp(s) are shipped or Money Orders or Cashier's Check, which will ship your lamp the next business day. 19th Century Lighting Company does not have the ability to process Visa, MasterCard, or discover Credit Cards. However, our sister business ‘"The Victorian Villa Inn” can process your credit card purchases for the cost of what your credit card company charges for processing - usually about 4.3% - and these purchases will ship the next business day also, your charge will appear on your statement as being from “The Victorian Villa inn"

Packing:

When an exceptionally fragile lamp is purchased and there is extra time, effort and materials used to protect it for the hazardous shipping journey, there here is a boxing charge for these shipments in addition to the purchase price. When this type of packing is required, we prefer to ship the "Box Inside of Another Box" method, it is more expensive and time consuming, however there is a better chance your lamp will arrive in one piece - and that is worth the extra effort and expense - remember. They aren’t making these lamps and lamp parts anymore... and more is broken in shipping than in the home. Some larger lamps or Metal Banquet Lamps with Original Shades will also require two cartons that are packed with the "Box inside Another Box" method.

Shipping:

Although we prefer to ship United Stales Postal Service (USPS) we will he more than happy to ship your lamp or lamp parts via United parcel Service (UPS) or FedEx Express if you wish. Bear in mind that FedEx Express can very, very expensive.

Insurance:

Insurance is required for all shipments,...no exceptions. Our best luck has been with ’priority USPS",...It‘s a little more costly than regular parcel service and it's worth it. Best of all with USPS we can track your shipment internationally on the World Wide Web by purchasing a "delivery Confirmation" when we mail the parcel and ifs only an additional $0.45,. Just to repeat our policy. Insurance is changed to every item that the 19th Century Lighting Company ships, regardless of wether it is shipped via FedEx, USPS or UPS. We do not ship anything to anyone without full insurance and delivery confirmation. All shippers have thousands of claims each month for parcels that they have lost or damaged.

Lamp Sales & Lamp Lay-Aways

The 19th Century Lighting Company was established in 1972. What this means is that we have been in business for over 50 years and that I want all my customers to be happy and satisfied with each of the lamps and lighting devices that they purchase from my shop. I feel a responsibility to honestly represent my lamps in photos, descriptions, and conversations to my customers. I will go out of my way to provide each customer with as much descriptive information as possible. Customers’, can call me up and ask as many questions as they wish and to place their orders.

For every lamp I list on my lamp web-site, I include at least one photo and/or a detailed description. In addition, upon customer request, I will e-mail a set of photos of a lamp being considered for purchase and will attempt to answer all of a customer's questions as best as I can & as quick as I can before you ever make a purchase. I want to do more than to just sell lamps... I want to build a strong repeat customer base and I want my customer* to cherish the lamps that they purchase from me at least as much as t have cherished these lamps during their tenure with me.

In addition, we cordially invite all customers, when it is possible for them to make the journey, to come to cur open-shop and look over all the lamps that we have in stock. We are not only a dot-com business we are a business of mortar and structure. While you are here, you may inspect them as thoroughly as you like. I will even disassemble lamps for you that you are interested in for you to inspect, or I will lake photos of the disassembled lamp parts and e-mail the photos to you to inspect at your leisure. I love sharing information and l want each of my customers to be an informed & knowledgeable customer.

In return.... I ask only that my customers be responsible consumers. If you, as a customer, have any hesitations prior to purchase, please e-mail me and ask for additional photos, for more detailed descriptions, and/or call me and ask as many questions as you need lo before you purchase.

Merchandise Return & Refund Policy

Because these lamps are not easy to pack an they are always risky and expensive to ship or transport... I only want to them only one time.

For those reasons and others... all sales are final!!

The only exception to the above policy is for Lay-away items....that have NOT left the shoppe- Upon proper notice, i will grant a refund credit toward the purchase of any another lamp in the shoppe equal to what the customer has already paid on the lamp that was placed on lay-away... but we do not give cash refunds. For lamps that are purchased on a lay-away basis and mailed or taken from the shoppe, we feel that plenty of time elapses during the lay-away period for a responsible consumer to adequately conduct an inspection and/or request additional photos, and/or make inquiring phone calls, and/or ask what-ever questions, and/or etc...and just like any other purchase, all sales are final.

- Policy Declaration -

Sur-Charges, Insurance & Insurance Claims

Please Read Carefully - Items Purchased may be subject to the following surcharges:

1)

State of Michigan Sales Tax (unless out of state purchase or in-state Dealer purchase)

2)

Credit Card Processing Charges which the charge that the cardholders credit card company charges merchants for processing their credit cards - usually 4.5%

3)

Packing Charges cover the cost associated with our cost for shipping containers, protective bubble warp, styrofoam, paper packing and shipping tape.

4)

Insurance is charged to every item that the 19th Century Lighting Company ships, regardless of wether its is shipped via FedEx, USPS or UPS. We do not ship anything to anyone without full insurance and delivery confirmation. All shipper have thousands of claims each month for parcels that they have lost or damaged.

Shipping Damage & Insurance Claims

All items that are shipped to purchaser/customer are required to be insured for the Total Cost of the item, not including shipping and insurance charges - No Exceptions. All items are packed lo current shipping standards: and most highly breakable & valuable items are Wrapped and packed in a box inside of another box and surrounded with approved packing materials.

The 19th Century Lighting Company has been in business since 1972 and ships hundreds of boxes of lamps, lamp parts and delicate antique glass items each and every year: and 99% of these shipped items arrive safely without damage. Occasionally, an item is lost or will arrive damaged due to the shipper's poor, rough or careless handling of an item.

If this should happen, the customer must file all of the insurance claim, forms through the customer's choice of shipper. It is the customer who chooses the shipper the customer who pays the shipping & the insurance charges, and it is the customer who will receive the refund.

We at the 19th Century Lighting Co. do certify that we will do everything within our power to assist purchaser/customer in their insurance claim pursuit up to & including: providing photos verifying condition prior to shipment of breakable items; bills of sale: as well as assisting the customer in completing insurance claim forms sent to us by either the shipper or the customer.

However, let if be crystal clear: It is the sole responsibility of the purchaser/customer to pursue and & all Insurance claims. We cannot be responsible for loss or damage after the item leaves our possession; it then becomes the sole responsibility of the custom and the customer's shipper of choice - thus our requirement for full insurance coverage on all items we ship - even non breakable ones. I'm sorry but we do not provide any refunds for lost merchandise or merchandise that arrives damages: no exceptions!!

Authenticity Guarantee

19th Century lighting Company's Authenticity Guarantee: every lamp in stock that is restored by us, comes with oar own "Authenticity Guarantee". iT allows you the customer to purchase investment level lighting with confidence.

Each lamp & lighting device accompanied with This "Authenticity Guarantee" has been restored to its original pristine condition*.

1)

All glass has been professionally cleaned and restored to its original patina.

2)

All brass components have been burnished & polished to a beautiful original sheen and then lacquer sealed to protect that shine for many years to come.

3)

All lamp components have been restored to their original finish.

4)

Cast iron components that were originally brass, silver, or nickel plated have been cleaned, re-plated and buffed and sealed to their original shine & beauty.

5)

With the possible exception of a lamp chimney, all of the parts, and pieces are the original and authentic parts and pieces that the lamp and lighting devices were originally manufactured with.

6)

Each lamp we sell contains the correct font that it was originally manufactured with, however, we do not guarantee that the font will hold oil or that it is safe to burn oil or any other flammable liquid in the font. These fonts are many times a century or more old and are not safe to fill with flammable liquids and light. *They are restored to their original beauty, not function, and are meant only to enhance the appearance and total restoration of the original lamp. Therefore fonts are not supplied with either wicks or flame spreaders, However, for appearance sake, these items may be purchased separately.

Because we do not sell items that have been "married up" with new parts or non- original old pieces, you can purchase with utmost confidence that your lamp is completely old and original.